A Team Tuition Australia
Terms and Conditions (​Services Agreement)

1. Definitions

i. Academic Personal Trainer (APT): Refers to the assigned A Team Tuition employee responsible for providing the services.
ii. Fee: Denotes the fee associated with your selected package, along with any other fees specified in this agreement.
iii. Package: Represents the specific A Team Tuition program chosen by you for the designated Term.
iv. Services: Encompass the tutoring services offered to you and the student as outlined in your chosen package, which may include tuition sessions and other related services.
v. Student: Refers to the individual receiving tuition sessions and benefiting from the services under this agreement.
vi. Term: Signifies the duration of the purchased package.
vii. Session: Indicates a tutoring session provided by an Academic Personal Trainer as part of the agreed Package.

2. Engagement
1. By entering into this agreement, you engage our services as detailed in these Terms and Conditions.
2. This engagement covers the provision of Services for the specified package term.
3. You will be contacted on three separate occasions as your child’s program approaches the end of its current term to discuss their progress and your program renewal options.
4. Our Academic Personal Trainers are in high demand and their position is reserved for your family until the program expiry date. If you do not intend to continue with the program, it is important to provide written notice in advance by contacting your Program Delivery Coordinator or emailing info@ateamtuition.com. Clear communication is essential to ensure a smooth transition for both your family and our team.
5. Any variations to these Terms & Conditions must be communicated in writing.
6. It is your responsibility to notify us of any changes to your contact information (address, email, and telephone). We cannot be held responsible for any failure to do so.
7. To accept these Terms and Conditions, you must be at least 18 years of age and be the responsible party for payment of the services.

3. 30-Day Results Guarantee

Guarantee Overview:
A Team Tuition provides a Real Results in 30 Days Guarantee. If you do not observe meaningful progress in your child’s session progress reports within their confidence, motivation, metacognitive skill development, subject knowledge and understanding, or subject critical thinking and analysis within 30 days from the commencement of your program, you may be eligible for a refund of the unused portion of your tuition package fees.

Eligibility Requirements:
To activate this Guarantee, the following must be completed within the first 30 days of your program:
a. The student must attend at least four (4) tutoring sessions to allow enough time to see results.
b. The family must complete a Kickstarter Call with their allocated Program Delivery Coordinator to allow our team to personalise your child’s program to their learning needs and interests.
c. The student must complete the Student Learning Assessment and the Learning Languages Assessment, delivered by the Academic Personal Trainer during the first session to once again allow our team to personalise your child’s program to their learning needs and interests.

Guarantee Refund Process:
a. If you meet the eligibility requirements and are not satisfied with your child’s progress, you may submit a written refund request within seven (7) days after the 30-day period. The refund will be calculated based on the unused portion of the package fees paid.
b. All refunds are processed via bank transfer within 10 business days of formal approval.

Limitations:
a. This Guarantee only applies to packages purchased directly from A Team Tuition Australia.
b. Fees for completed sessions are non-refundable unless you inform us requesting a refund in writing within 24 hours of the session being completed.
c. The Guarantee does not apply if sessions are not attended, assessments are not completed, or the Kickstarter Call is not completed as these are needed to ensure your child’s program is personalised to their learning needs and interests.

4. Services
1. Subject to the payment of the fee, we will provide the services aligned with your selected package.
2. Consistency in using the services as per your recommended package is required to ensure effectiveness and the desired results.
3. All sessions must be completed within the program duration period before the specified expiry date. There are weeks within the program where no sessions are scheduled to offer flexibility during rescheduling sessions. You are responsible for ensuring adequate availability to enable completion of any rescheduled sessions. This isn’t limited to school term periods and should include holiday breaks as required.

4. The duration of your program commence the week of your first session and runs in consecutive weeks, regardless of school term dates. If you're unable to attend sessions in December or January, due to school concluding for the year, up to six weeks can be added to the end of your program to extend the expiration date and no sessions will take place during that time.
5. You will receive a Student Progress Report for all completed sessions. If sessions are cancelled without rescheduling, you will not receive Session (Student) Progress Reports for these sessions.
6. If applicable to your package, you acknowledge and agree to complete in full the “Strategies To Accelerate Results” (STAR) Digital Training Course within the initial 30 days of commencing your package.

5. Packages
1. Each package may offer different features which are subject to change over time.
2. We will recommend a package based on the information you provide us.
3. We reserve the right, based on the Academic Personal Trainer's advice, to recommend a review, variation, or amendment of the package.
4. You can change your package at the end of each package term by paying the relevant fee for the altered package.
5. If we cannot provide an Academic Personal Trainer (APT) for in-person sessions due to an unexpected Academic Personal Trainer resignation, we reserve the right to offer online Zoom tutoring sessions with another Academic Personal Trainer to complete the program. We will make every effort to prioritise your preference. No refunds will be issued for program completion that can be effectively conducted through online Zoom sessions.
6. We commit to maintaining continuity with your assigned Academic Personal Trainer for the duration of your program but cannot guarantee the same Academic Personal Trainer for every session of your program. We retain the ability to assign any available Academic Personal Trainer until program completion.
7. Refunds for Academic Personal Trainer resignations will not be granted, except in cases where an Academic Personal Trainer cannot be provided, either for in-person sessions or online through Zoom.

6. Fees
1. The fee can be paid in weekly direct debit installments as a formalised repayment plan or in full upfront, as per your indicated choice.
2. Our repayment plan option is not a fee per session and is not charged inline with when sessions are completed, it is a formalised payment plan arrangement for the full cost for the program.
3. We reserve the right to adjust fees; however, they will not change during a package and we will advise fee changes in writing.
4. An extra fee may be charged for credit card or direct debit payments, dishonoured payments, or collection actions to recover overdue amounts.

5. All fees are inclusive of GST and in Australian dollars.

7. Package Pauses and Expiry Date Extensions
1. Your program begins from the week of your first session and runs in consecutive weeks.
2. Where sessions cannot be completed due to seasonal breaks (e.g. December–January), up to six weeks can be added to your expiry date.
3. Expiry date extensions may be granted for certain circumstances where illness or Academic Personal Trainer availability has been delayed by us.
4. Extensions are allocated at our discretion, considering your individual circumstances, and are not guaranteed.
5. All extension requests will be reviewed as part of our internal review process and outcomes communicated to you in writing.
6. Requests to pause a program package will be considered on a case-by-case basis. Where approved, an extension to the package expiry date will be granted; however, a confirmed recommencement date must be provided at the time of approval.
7. All requests to pause a package or extend the package expiry date must be submitted in writing to your allocated Program Delivery Coordinator or sent via email to info@ateamtuition.com.

8. Sessions
1. Tuition sessions will be scheduled as per your agreement with the Academic Personal Trainer.
2. Sessions may occur either at your residence, online through Zoom or at a mutually agreed location.
3. If the student or Academic Personal Trainer is unwell and online tutoring through Zoom is suggested, you have the right to accept or decline this offer, with the option to reschedule the session.
4. When in-person sessions are conducted, they should be in an open and accessible area with open doors and not in a personal space e.g. bedroom.
5. A parent or guardian (over 18 years) must be present in the home during in-person Tuition Sessions.
6. A booking confirmation for each Tuition Session will be provided within 24 hours. A valid booking requires a booking confirmation.
7. All sessions have a duration of 1.5 hours, regardless of whether the session is altered individually or by mutual agreement, by either the student, parent/guardian or Academic Personal Trainer.
8. No refunds or additional sessions will be given for sessions that are altered by you.
9. If the Academic Personal Trainer is delayed on arrival, they will ensure the session time is extended to complete the full 1.5 hour duration.
10. The Academic Personal Trainer cannot shorten or change the length of a session or the package.
11. Each session is specifically designated to focus on either Mathematics or English as the except for the Accelerator Program which covers both subjects in the one session.

9. Tuition Session Cancellations and Reschedules
1. Sessions must be cancelled with a minimum of 24 hours & written notice.
2. Cancelled sessions must have a planned rescheduled date agreed and booked within your package expiry date.
3. Sessions cancelled within 24 hours that are not due to illness will not be able to be rescheduled, and the session will be forfeited as the Academic Personal Trainer will be paid for the session unless otherwise agreed in writing by the Academic personal Trainer or Program Delivery Coordinator.
4. All cancelled sessions must be rescheduled and completed before the Package expiry date. All unscheduled sessions will be forfeited.
5. Your assigned Academic Personal Trainer will manage all program session cancellations and reschedules. You must escalate all unresolved cheduling complaints to your Program Delivery Coordinator (PDC) within 24 hours of becoming aware of these or alternatively email info@ateamtuition.com.
6. A Team is not responsible for students cancelling sessions without their Parent/Guardian’s consent.
7. All cancelled sessions are documented, and an email notification will be sent to you, informing you of the cancellation and who cancelled the session.
8. You will provide sufficient availability and flexibility to facilitate a mutually convenient time to complete the rescheduled session. This isn’t limited to school term periods and should include holiday breaks as required.

10. Parents/Guardians
1. A parent or guardian (over 18 years) should participate in the initial Session.
2. For in-person Sessions, a parent or guardian must be present during the session.
3. It is recommended that a parent or guardian complete the STAR course modules alongside their child to help reinforce the core concepts and strategies outside of tutoring sessions.

11. Academic Personal Trainer Assignment
1. An Academic Personal Trainer will be assigned to you.
2. We may change your Academic Personal Trainer at our discretion or upon your request.
3. Concerns about your Academic Personal Trainer must be escalated to your Program Delivery Coordinator (PDC) within 48 hours of the most recent tutoring session or alternatively you can email info@ateamtuition.com.
4. Respectful treatment of the Academic Personal Trainer is expected at all times. Any abuse or threatening conduct will be considered a material breach of these Terms & Conditions.
5. The extent of external communication and support provided by the individual Academic Personal Trainer is at their discretion.
6. Our Academic Personal Trainers are committed to supporting your child’s academic journey, including assistance with assignments outside of sessions. As a general guideline, all student support, including assignment drafting, occurs during scheduled tutoring sessions to ensure guidance is delivered in a structured and supported environment. However, at the discretion of the Academic Personal Trainer, a portion of your existing session hours may be allocated to limited support tasks outside of sessions, such as reviewing or drafting assignment content. This must be discussed and mutually agreed upon with your Academic Personal Trainer in advance. If additional support is required beyond what can be covered within your current package, extra sessions can be arranged through your Program Delivery Coordinator. We are here to ensure your child receives the support they need to succeed.

12. Liability
1. We do not guarantee or warrant specific grade results for any student, and we do not assume responsibility for a student's overall performance in exams or assessments.
2. Our student progress reports are informed by evidence-based learning models and provide a professional prediction of how your child is tracking, based on their performance during tutoring sessions. These results are intended to serve as a guide only and are not designed to directly reflect or guarantee alignment with your child’s overall school grades.
3. These Terms & Conditions are subject to any legislation that may restrict or prohibit the exclusion, modification, or restriction of implied warranties, conditions, or obligations. In such cases, our liability will be limited to:

a. In the case of goods: replacement of goods or supply of equivalent goods; repair of goods; payment for the cost of replacement or acquisition
of equivalent goods; or payment for repair.
b. In the case of services: supply of services again or payment for the cost of resupply.

13. Termination - Package Cancellations and Refunds
1. We will hold your child’s enrolment position until the package expiry date, providing you with the opportunity to continue without losing your enrolment. During this time, our team will reach out on three separate occasions to give you ample opportunity to review your child’s progress and discuss the next phase of their program with us. If you do not wish to continue, we kindly ask that you notify us in writing to confirm your cancellation. There are no fees or charges for not renewing your package.
2. Requests for package cancellation or refunds received after the conclusion of the 30- Day Results Guarantee period will be considered on a case-by-case basis. A Team Tuition may, at its sole discretion, approve such requests in circumstances including, but not limited to, sudden family illness, verified financial hardship, or where A Team Tuition is unable to provide an Academic Personal Trainer (online or in person) for a continuous
period of three weeks or more.
3. If you terminate the services during the package, and prevent package completion, no fees will be refunded and you will be liable for the balance of fees due for the package you have committed to.

4. We may terminate or suspend the services or your package for your breach of these Terms & Conditions, with failure to remedy the breach within 10 days of our request.
5. Termination may occur if you fail to pay any portion of the fee.
6. This agreement may be terminated if we cease operating the business providing the services.
7. Unpaid fees become due upon termination for any reason.

14. Queries
1. Your Academic Personal Trainer is your primary contact for queries regarding the services or your package.
2. If your Academic Personal Trainer cannot assist, your nominated Program Delivery Coordinator (PDC) will be available during regular business hours to answer your inquiries. Alternatively you can also email info@ateamtuition.com for support.

15. General
1. Both you and the student agree to adhere to our policies and procedures for service provision as may be reasonably required from time to time.
2. We retain all intellectual property rights related to the packages, services, and any materials provided to you or the student.
3. You must not assign, sublicence, or otherwise deal with any of your rights under these Terms & Conditions.
4. These Terms & Conditions are governed by the laws of Queensland, Australia, and each party submits to the jurisdiction of the courts of Queensland, Australia.
5. Our Privacy Policy, available at Privacy Policy Link, should be reviewed. Information about students may be shared with A Team Tuition partner schools unless you provide written notice to the contrary.
6. We are a member of the Australian Tutoring Association (ATA) with membership number 2014003709 and adhere to ATA's code of conduct, which can be found on the ATA's website at ATA Website Link.